Corporate Travel Solutions

Consistent with the above, our specialised corporate travel solutions have been christened TravelValueAdd. It represents our expertise in areas which are either ignored or treated as a low priority in the usual Travel Management regime but represent significant, unrealised potential for direct and indirect cost savings, improved controls & enhanced customer satisfaction.

The highly differentiated TravelValueAdd offerings are backed by solid subject matter expertise in the travel domain. Our leadership has over 75 years of combined experience acquired across the travel industry in a variety of operational, customer service and strategic roles with leading global organisations.

Our demonstrated domain expertise enables us to identify issues and opportunities with dexterity and accuracy, make pragmatic and effective recommendations, as well work with clients to implement solutions and deliver tangible outcomes.

Importantly, we are able to work across the entire corporate travel value chain, with buyers, suppliers as well as intermediaries across multiple geographies.

Following is a summary of the key TravelValueAdd service suite:

Refund Appraisal & Administration Services or RAARS, represents three principal delivery areas covering the entire end to end Refund process:

• Refund Audit : Broken processes and inadequate controls in the travel procurement and expense reporting process results in instances where good for refund tickets are ‘lost or misplaced’. These tickets are either not submitted for refund or the residual value on cancelled / re-issued tickets remains unrecognised.

  Our experience and research has confirmed that the loss on account of such transactions to organisations and travel intermediaries can be significant, ranging from between 1 – 2% of total air ticket spend.

  Joel of Pearl has developed the capability to identify such ‘lost’ tickets where refundable value can be claimed from airlines. We work on a success fees basis, where we seek a gain share on the value of the refund recovered from the Airline.

• Refund Computation : Joel of Pearl has the expertise to calculate refundable value on fully or partially unutilised air tickets covering fares, taxes and other charges. Our fares experts have extensive experience and formal training in airline fares and ticketing.

• Refund Submission, Tracking & Claim processing : In the last but extremely important phase of the process, Joel of Pearl offers the capability to organize and submit airline refunds, and a robust process to track pending cases till logical closure viz. recovery of refund value.

Please refer to Case Study 1 in the following section outlining Joel of Pearl Corporate Travel Solutions client engagement relating to RAARS.

Supplier Management Services or SMS, Joel of Pearl offers assistance with the end to end supplier management process, with particular focus on airline suppliers.

We provide assistance with identifying preferred suppliers based on travel patterns, travel policy & cost management objectives. We realise that although there are multiple options for companies and Agencies to track and report supplier performance, there exists a discernible gap in the manner in which available information is utilized and translated into tangible benefit.

Joel of Pearl has deep and extensive domain experience in helping clients derive maximum value from supplier leverage. We help Travel Managers interpret and action MIS and negotiate best ROI from the suppliers covering direct spend and productivity linked benefits.

As part of our TravelValueAdd, we also provide Fare Audit Services or FAS to help ticket itineraries on best available air fares and realize real time savings.

Please refer to Case Study 2 & Case Study 3 in the following section illustrating our proven capabilities in these key area.

Joel of Pearl is also fully equipped and experienced to handle all the core travel requirements of a business traveller including International / Domestic Air travel, Hotel accommodation, visa / passport services, airport transfers, car rentals et al.

Client Engagement Case Studies

Engagement Model

We offer different engagement models depending on client situation and needs.

We can deploy resources on client premises to manage identified processes or manage the services from our centralised Operations location.

Our pricing is flexible depending on client requirement and nature of the process. We offer transaction or outcome based pricing or FTE based pricing options. We also offer products that are based on a success fees model where the client pays a share of the actual realised gain.

Joel of Pearl Corporate Solutions also provides assistance in process improvements, documentation, change management, training to client organizations.

We deploy robust Governance processes that ensure deliverables are identified and agreed with the client in advance. We provide useful & timely MIS covering various stages of the engagement and / or the managed process, and engage in regular / fact based reviews with the client.